O'Reilly logo

IT Service Management Foundation Practice Questions by Nigel Mear, Tony Gannon, Steve Mann

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

6 SERVICE DESIGN

SD 01 The answers to questions in this chapter are on page 39.

Which of the following most accurately identifies the two aspects of a Service Catalogue?

A Operational Service Catalogue and Technical Service Catalogue

B Operational Service Catalogue and Business Service Catalogue

C Technical Service Catalogue and Business Service Catalogue

D Internal Service Catalogue and Supplier Service Catalogue

See Guide Chapter 10

SD 02 Service Design relies on effective supplier and contract evaluation and selection. When selecting a supplier, which of the following should Supplier Management consider?

1 Track record

2 Capability

3 Credit rating

4 Size relative to the business being placed

A 1, 3 and 4 only

B 2 only

C 1 and 2 only ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required