6 SERVICE DESIGN

SD 01 The answers to questions in this chapter are on page 39.

Which of the following most accurately identifies the two aspects of a Service Catalogue?

A Operational Service Catalogue and Technical Service Catalogue

B Operational Service Catalogue and Business Service Catalogue

C Technical Service Catalogue and Business Service Catalogue

D Internal Service Catalogue and Supplier Service Catalogue

See Guide Chapter 10

SD 02 Service Design relies on effective supplier and contract evaluation and selection. When selecting a supplier, which of the following should Supplier Management consider?

1 Track record

2 Capability

3 Credit rating

4 Size relative to the business being placed

A 1, 3 and 4 only

B 2 only

C 1 and 2 only ...

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