ANSWERS TO ‘SERVICE DESIGN’ QUESTIONS

SD 01 C

The correct terms for the two aspects of the Service Catalogue are the Business Service Catalogue and Technical Service Catalogue.

SD 02 D

All four factors should be considered. All four are relevant factors in evaluating and selecting a supplier who can deliver the service over a period of time to the required level. Each organisation should have clear processes and procedures for establishing new suppliers and contracts.

SD 03 A

Service Portfolio Management is included within the Service Strategy publication. The other three processes are included within the Service Design publication.

SD 04 A

The first two statements are correct in respect of Service Design. The third statement refers ...

Get IT Service Management Foundation Practice Questions now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.