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IT Service Management Foundation Practice Questions by Nigel Mear, Tony Gannon, Steve Mann

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ANSWERS TO ‘SERVICE DESIGN’ QUESTIONS

SD 01 C

The correct terms for the two aspects of the Service Catalogue are the Business Service Catalogue and Technical Service Catalogue.

SD 02 D

All four factors should be considered. All four are relevant factors in evaluating and selecting a supplier who can deliver the service over a period of time to the required level. Each organisation should have clear processes and procedures for establishing new suppliers and contracts.

SD 03 A

Service Portfolio Management is included within the Service Strategy publication. The other three processes are included within the Service Design publication.

SD 04 A

The first two statements are correct in respect of Service Design. The third statement refers ...

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