The answers to questions in this chapter are on page 52.
Which of the following is NOT an objective of Release and Deployment Management?
A To ensure there are comprehensive release and deployment plans
B To ensure minimal unpredicted impact when deploying new services
C To ensure all changes to services are reviewed in a controlled manner
D To ensure releases are deployed efficiently and on schedule
See Guide Chapter 20
The main goal of Knowledge Management is to enable organisations to?
A Document all aspects of a new or changed service
B Improve the quality of management decision making
C Ensure compliance with data management legislation
D Maintain accurate financial data regarding service assets