7 SERVICE TRANSITION

The answers to questions in this chapter are on page 52.

ST 01 Which of the following is NOT an objective of Release and Deployment Management?

A To ensure there are comprehensive release and deployment plans

B To ensure minimal unpredicted impact when deploying new services

C To ensure all changes to services are reviewed in a controlled manner

D To ensure releases are deployed efficiently and on schedule

See Guide Chapter 20

ST 02 The main goal of Knowledge Management is to enable organisations to?

A Document all aspects of a new or changed service

B Improve the quality of management decision making

C Ensure compliance with data management legislation

D Maintain accurate financial data regarding service assets

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