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IT Service Management Foundation Practice Questions by Nigel Mear, Tony Gannon, Steve Mann

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ANSWERS TO ‘SERVICE TRANSITION’ QUESTIONS

ST 01 C

Ensuring changes are reviewed in a controlled manner is an objective of Change Management and not an objective of Release and Deployment Management.

ST 02 B

The goal of Knowledge Management is to enable organisations to improve the quality of management decision making by ensuring that reliable and secure information and data is available throughout the Service Lifecycle.

ST 03 C

Option C is a goal of Service Design. The Service Design Package details all aspects of the service and its requirements through all of the subsequent stages of the lifecycle. Options A, B and D all correctly refer to the goals of Service Transition.

ST 04 C

Underpinning the SKMS will be a considerable quantity ...

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