9 DEMAND MANAGEMENT (SS 4.4)
INTRODUCTION AND SCOPE
Effective demand management avoids unnecessary spend on capacity and reductions in service levels caused by fluctuations in workload or demand.
As a service provider, IT is responsible for providing just enough capacity for services to meet their agreed service levels. Too much capacity is a wasted cost and too little puts service levels at risk. This is described in detail in the capacity management process (see Chapter 15).
The process of demand management is necessary for two main reasons: