21 SERVICE ASSET AND CONFIGURATION MANAGEMENT (ST 4.3)

INTRODUCTION AND SCOPE

Organisations invest huge amounts of money in IT equipment and ancillary resources, which are assets of the organisation. Accordingly, we need to maintain information about those assets in terms of their source, value, location, who controls them etc. This is asset management.

Configuration management goes beyond this in providing us with information about the relationships that exist between the various components. This is essential to effective service management solutions since this information underpins all of the other processes particularly incident, problem, availability and change management.

When a change is proposed, comprehensive configuration information ...

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