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IT Service Management - A guide for ITIL Foundation Exam candidates by Aidan Lawes, Ernest Brewster, Richard Griffiths, John Sansbury

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30 APPLICATION MANAGEMENT (SO 6.6)

INTRODUCTION AND SCOPE

Application management is a function and not a process. It will manage applications through the totality of their lifecycle. This starts with the first business ‘idea’ and completes when the application is no longer required. Application management is involved in the design, testing and continual improvement of applications and the services that the applications support.

An application is any software program or programs that support a business process. Such applications, in conjunction with data, hardware, middleware and the operating system, make up the IT infrastructure that supports a service. It is not unusual for large organisations with a diverse set of services to have a high ...

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