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IT Services: Costs, Metrics, Benchmarking, and Marketing by Robert E. Matthews, Thomas R. DiPasquale, Anthony F. Tardugno

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A.6. Operational Manager (Ops Mgr)

Education

A relevant BS degree preferred. As an alternative, candidates with previous experience in IT may also qualify. The quality of the experience as demonstrated by achievement may compensate for lack of formal education.

Experience

Generally two years of satisfactory work experience in related area and approximately 10–14 years of job experience to date, which includes exposure to relevant commercial, administrative, or industrial work environments. Experience must have included a position of responsibility that provided insight into service delivery from both a user and provider viewpoint.

Skills

  • Demonstrates a good understanding of the organization's policy framework, technical environment, management ...

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