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IT Services: Costs, Metrics, Benchmarking, and Marketing by Robert E. Matthews, Thomas R. DiPasquale, Anthony F. Tardugno

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2.2. Forming "The Core Team"

The formation of the core team is a relatively straightforward process. It all begins with selecting the right project manager and staffing the rest of the team with skilled dedicated resources.

2.2.1. Find a Strong /Capable Project Manager

As with any project, the strength and leadership of the project manager has a direct bearing on the success of the project team. Therefore, it is important that he or she possess certain core skills. First and foremost, for projects of this nature, it is important that the project manager be a "change agent," a tenacious proponent of change. This is a project with at times an insurmountable resistance to change, therefore it is necessary for the project manager to possess the ...

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