Services must be structured within the IT organization in order to deliver them in the most efficient and effective manner. Integrated services also exist within a business framework and must support and facilitate vertical, horizontal, and logical business linkages.
The traditional approach to establishing enterprise direction was to create a mission or purpose statement along with supporting strategies. Once these were in place, goals and objectives were defined to accomplish the strategies, and finally tactical/operational plans were developed and executed in accordance with the strategic direction. One of the operational plans that was usually, but not always, created was the IT plan.