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IT Services: Costs, Metrics, Benchmarking, and Marketing by Robert E. Matthews, Thomas R. DiPasquale, Anthony F. Tardugno

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9.4. Resource Spreadsheet

Figures 9-1, 9-2, and 9-3 are examples of three work packages shown in the spreadsheet model. The rows of the spreadsheet are the individual work packages from the service model. In Figure 9-1, we have chosen to display each task underneath the work package title. This helps determine the estimate of hours for each work package by giving a reminder of what the total work package consists of. You can choose to display only the work package title.

Figure 9-1. Cost management.

Figure 9-2. Ongoing DB monitoring and maintenance.

Figure 9-3. Application server support.

In addition to the five columns described ...

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