IT Services: Costs, Metrics, Benchmarking, and Marketing

9.5. Cost Management

Sched or On Dmnd The "S" indicator states that this work package is slated to be performed on a routine (scheduled) basis. The determination was made because cost tracking needs to be performed on a regular basis to maintain books. There are cost reports that need to be prepared and distributed to the customers monthly. Even though there is a task, "Renew yearly transfer agreements," these agreements must be worked throughout the year in order to ensure the correct amount of money is being allocated and agreed upon.

Offered This work package is performed (offered) five days a week, Monday–Friday, eight hours a day. This is not to say the work package will be worked 40 hours a week (8 × 5 = 40), but only that it should ...