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IT Services: Costs, Metrics, Benchmarking, and Marketing by Robert E. Matthews, Thomas R. DiPasquale, Anthony F. Tardugno

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9.6. Ongoing DB Monitoring and Maintenance

Sched or On Dmnd The "S" indicator states that this work package is slated to be performed on a routine (scheduled) basis. This work package does have "on demand" type of activities in that it supports databases seven days, 24 hours a day, by pager. In this case a determination was made that the off-hour pager support would not be the norm. If we were successful in performing database monitoring on a regular basis, then off-hours support calls should be low. Therefore, we deem this to be a scheduled work package.

Offered Because ISD maintains production databases that are operational 7 days a a week, 24 hours a day, this work package needs to be offered during that time range.

Skill Set A Jr. ...

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