Tardugno, Anthony F.
IT services : costs,metrics, benchmarking, and marketing / Anthony F.Tardugno
Thomas R. DiPasquale, Robert E. Matthews.
Includes bibliographical references and index.
1. Computer service industry. 2. Computer industry-Customer services. I. Dipasquale, Thomas R. II. Matthews, Robert E. III.Title.
HD9696.67.A2 T37 2000
© 2000 Prentice Hall PTR
Upper Saddle River, NJ 07458
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