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Figure 1-1 ISD trends.Figure 2-1 ISD trends.Figure 4-1 Traditional business model.Figure 4-2 The strategic framework flow.Figure 4-3 Business domain subclasses.Figure 4-4 The balanced scorecard framework.Figure 4-5 Flow of services.Figure 6-1 Work breakdown structure.Figure 6-2 Creating title boxes from work packages.Figure 6-3 Program Management work package.Figure 6-4 Support Services work package.Figure 6-5 Operations work package.Figure 6-6 Asset Planning and Control work package.Figure 6-7 Help Desk work package.Figure 6-8 An example of the full-work breakdown structure for an ISD organization.Figure 7-1 Help desk call process.Figure 8-1 ISD career paths.Figure 9-1 Cost management.Figure 9-2 Ongoing DB monitoring and maintenance ...
Figure 1-1 ISD trends.
Figure 2-1 ISD trends.
Figure 4-1 Traditional business model.
Figure 4-2 The strategic framework flow.
Figure 4-3 Business domain subclasses.
Figure 4-4 The balanced scorecard framework.
Figure 4-5 Flow of services.
Figure 6-1 Work breakdown structure.
Figure 6-2 Creating title boxes from work packages.
Figure 6-3 Program Management work package.
Figure 6-4 Support Services work package.
Figure 6-5 Operations work package.
Figure 6-6 Asset Planning and Control work package.
Figure 6-7 Help Desk work package.
Figure 6-8 An example of the full-work breakdown structure for an ISD organization.
Figure 7-1 Help desk call process.
Figure 8-1 ISD career paths.
Figure 9-1 Cost management.
Figure 9-2 Ongoing DB monitoring and maintenance ...