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IT Systems in Public Transport by Gero Scholz

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11 Settlement, Performance Analysis and Quality Management

At the end of a transport company’s process chain, we come to the following questions: Did everything function according to plan? What could we do better?

Primary goals: economic efficiency and reliability

First and foremost, transport companies are measured in terms of their economic efficiency and reliability. Therefore, many evaluations focus on these areas. However, there are other important areas to be considered, e. g. safety, cleanliness, friendliness, environmental impact, the quality of the DPI.

Key figures, historical comparison

Many reports are compiled on a regular basis. Changes over the course of time provide important indications for the control of the company. Useful key ...

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