Appendix B. Summary of Definitions

Availability: the process of optimizing the availability of production systems by accurately measuring, analyzing, and reducing outages.

Business Continuity: a methodology to ensure the continuous operation of critical business systems in the event of wide-spread or localized disasters to an infrastructure environment.

Capacity Planning: a process to predict the types, quantities, and timing of capacities which critical resources within an infrastructure need in order to meet accurately forecasted workloads.

Change Management: a process to categorize, coordinate, approve, and communicate all changes to an IT production environment.

Configuration Management: a process to ensure that records are ...

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