IT Systems Management, Second Edition

Chapter 2. Organizing for Systems Management

Introduction

The second important people issue to address after acquiring executive support is organizing your IT infrastructure for optimal efficiency and effectiveness of systems management processes. This chapter presents several alternative scenarios for structuring the various groups that comprise an infrastructure. If an infrastructure is organized improperly, it can lead to stifling inaction between departments. We begin by discussing why IT departments need to evolve their organizational structures to succeed; then we examine three factors used in determining these structures. We go on to propose alternative organizational structures for several common scenarios within ...