CHAPTER 6: ITIL PRACTICES AND VALUE STREAMS FOR NEW SERVICES
In this chapter, we introduce the links between the ITIL 4 practices and value streams for new services. We will then move on to study some of ITIL practices in detail in the following chapters. The relevant practices are:
•Change enablement
•Service design
•Software development and management
•Service validation and testing
•Release management
•Deployment management
Scenario for a new service
We can use the Banksbest case study to consider how the six examinable practices would be used in developing and deploying the new My Way service. The project has been approved and will be funded via the digital transformation budget. The initial deployment will follow an Agile way of working ...
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