CHAPTER 9: VALUES STREAMS FOR NEW SERVICES: SERVICE VALIDATION AND TESTING
This chapter looks at elements of the service validation and testing practice. Specific elements are:
•Purpose and description;
•Scope; and
•Practice success factors.
Purpose and description
The purpose of service validation and testing is “to ensure that new or changed products and services meet defined requirements.”
As a reminder, “the definition of service value is based on input from customers, business objectives, and regulatory requirements and is documented as part of the design and transition value chain activity. These inputs are used to establish measurable quality and performance indicators that support the definition of assurance criteria and testing requirements.” ...
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