12 Structuring for digital business

12.1 Governance

Governance provides structure and direction to an organization to ensure the entire organization is working towards common objectives and strategy. These objectives and this strategy are designed to ensure the organization’s long-term viability.

Governance is typically exercised by establishing formal organizational structures that are then represented in an organizational chart. These may include informal structures such as steering committees, decision-making frameworks and policies, and communication and educational processes (Peppard and Ward, 2016). Governance ensures that all parts of an organization are aligned and orchestrated so that changes ...

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