GLOSSARY

 

Glossary

absorptive capacity

An organization’s ability to recognize the value of new information, embed it into an existing knowledge system, and apply it to achieve the intended business outcomes.

business case

A justification for the expenditure of organizational resources, providing information about costs, benefits, options, risks, and issues.

business model

A formal description of how an organization should be configured to create value for customers based on its strategy.

business strategy

How an organization defines and achieves its purpose.

communication technology

Technology that enables information technology (IT) and operational technology (OT) to be highly mobile and accessible to organizations, consumers, and other stakeholders. ...

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