12 The ITIL 4 certification scheme
There are four levels within the ITIL 4 certification scheme, as shown in Figure 12.1.
12.1 ITIL Foundation
The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery, and continual improvement of IT-enabled products and services.
The target audience consists of:
• those who require a basic understanding of the ITIL framework
• those who want to understand how ITIL can be used to enhance IT service management
• IT professionals or others working within an organization that has adopted ITIL.
12.2 ITIL Managing Professional stream ...