ITIL® 4 Direct, Plan and Improve (DPI) - Your companion to the ITIL 4 Managing Professional and Strategic Leader DPI certification

CHAPTER 1: DIRECT, PLAN AND IMPROVE KEY CONCEPTS

This chapter introduces the DPI key concepts that underpin the rest of the DPI content. These include:

• DPI key terms;

• Differentiating between key concepts, including:

Vision and mission;

Strategy, tactics, operations;

Governance, compliance, management; and

Policies, controls, guidelines.

• Value, ...