CHAPTER 2: DPI SCOPE, KEY PRINCIPLES AND METHODS
This chapter studies the scope of control in more depth, including:
• How to cascade objectives and requirements;
• How to define effective policies, controls and guidelines; and
• How to place decision-making authority at the correct level.
Cascading objectives
The dictionary definition of objective is “a thing aimed at or sought; a goal.”
Once the organisation’s mission and strategy are defined, they can be used to create and cascade objectives. Objectives are used to translate the strategy through the organisational levels, ensuring they stay aligned. Organisations create feedback loops by reporting on the achievement of objectives.
Figure 2 shows an example of an objectives cascade.
Figure ...
Get ITIL® 4 Direct, Plan and Improve (DPI) - Your companion to the ITIL 4 Managing Professional and Strategic Leader DPI certification now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
