CHAPTER 5: FOCUS ON ORGANISATIONAL CHANGE MANAGEMENT
Organisational change management (OCM) enables many direction, planning and improvement activities. The DPI syllabus requires you to understand topics including:
• The nature, scope, and potential benefits of OCM;
• Using OCM key principles and methods to:
Identify and manage different types of stakeholders;
Effectively communicate with and influence others;
Establish effective feedback channels; ...