CHAPTER 5: FOCUS ON ORGANISATIONAL CHANGE MANAGEMENT

Organisational change management (OCM) enables many direction, planning and improvement activities. The DPI syllabus requires you to understand topics including:

The nature, scope, and potential benefits of OCM;

Using OCM key principles and methods to:

image Identify and manage different types of stakeholders;

image Effectively communicate with and influence others;

image Establish effective feedback channels; ...

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