ITIL 4: High-velocity IT Reference and Study Guide

2 Key terms and concepts

2.1 Overview of high-velocity IT

The following sections summarize the key features of high-velocity IT (HVIT). They are dealt with in more detail in subsequent chapters.

2.1.1 Key behaviour patterns

To survive and succeed in a high-velocity environment, organizations and people should adopt the following behaviour patterns:

• accept ambiguity and uncertainty

• trust and be trusted

• continually raise the bar

• help get customers’ jobs done

• commit to continual learning.

2.1.2 Models and concepts of HVIT culture

To support the key behaviour patterns, organizations should evolve the way they think and operate with regard to:

• Purpose How they define and fulfil their mission and objectives

• People How they ensure a ...