2 Key terms and concepts

2.1 Overview of high-velocity IT

The following sections summarize the key features of high-velocity IT (HVIT). They are dealt with in more detail in subsequent chapters.

2.1.1 Key behaviour patterns

To survive and succeed in a high-velocity environment, organizations and people should adopt the following behaviour patterns:

accept ambiguity and uncertainty

trust and be trusted

continually raise the bar

help get customers’ jobs done

commit to continual learning.

2.1.2 Models and concepts of HVIT culture

To support the key behaviour patterns, organizations should evolve the way they think and operate with regard to:

Purpose How they define and fulfil their mission and objectives

People How they ensure a ...

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