ITIL 4: High-velocity IT Reference and Study Guide

4 High-velocity IT culture

This chapter explores the kind of culture that supports and enables HVIT work. It outlines the five key behaviour patterns that reflect the organizational needs and the aspirations of practitioners to work in a rewarding environment. It also explores models and concepts that support these behaviour patterns and inform organizational culture. The supportive relationship between models and concepts and behaviour patterns is not binary: most models and concepts support various behaviour patterns in varying degrees, and the more significant relationships are indicated in Table 4.1.

4.1 Key behaviour patterns

There are five key behaviour patterns that reflect organizational needs and the aspirations of practitioners to ...