March 2022
Intermediate to advanced
304 pages
8h 5m
Japanese
Content preview from ITIL 4の教本 ベストプラクティスで学ぶサービスマネジメントの教科書
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6
第1章 ITILとは？
・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・
013
1
.1 「ITIL」とは？
・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・
014
1
.2 ITIL4登場の背景
・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・
018
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.3 ITIL4の書籍体系
・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・
022
1
.4 ITIL4の資格体系
・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・
025
この章のまとめ
・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・
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第2章 ITIL 4の世界観
−基礎Foundation−
・・・・・・・・・・・・・
031
−ITIL4を理解するための基本とITILの全体像−
2.1 「 サ ー ビ ス 」と は ？
・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・
032
2
.2 価値の共創
・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・
035
2
.3 SVS（サービスバリュー・システム）
・・・・・・・・・・・・・・・・・・・・・
039
2
.4 SVSの構成要素
・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・
041
2
.5 4つの側面と外的要因
・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・
050
この章のまとめ
・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.