March 2022
Intermediate to advanced
304 pages
8h 5m
Japanese
Content preview from ITIL 4の教本 ベストプラクティスで学ぶサービスマネジメントの教科書
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DX戦略の旅 ⑥我々は達成したのか？
7. 8
211
行動を起こしたら、目標を達成できたか、達成できなかった場合はどこまでの進捗
なのか、何が良くなかったのかを確認する必要があります。そのために大切なポイン
トを紹介していきましょう
行動を評価する際は、目標から落とし込んだCSF（重要成功要因）と KPI（重要
業績評価指標）、そして測定項目を元にパフォーマンスを測定し、その結果を評価す
るのが一般的です。
CSFや KPIは、（IT サービスマネジメントでは特に）比較的長期において継続的に
測定し、パフォーマンスが定常的に出ているか、問題のある傾向が出ていないか等を
判断するために使用されます。
なお、KPI はプロジェクトの目標達成のために、そのゴールまでの中間目標を設
定して確実に進捗を管理するために使用することもあります。その意味では後述の
OKRに似ていると言えます。
ちなみに KPI はKGI（Key Goal Indicator：重要目標達成指標）と混同されるこ
とがありますが、異なるものなのでご注意下さい。KGIは名前の通り「目標」です。
定量的な目標を決め、CSFや KPIを活用して、確実にその目標を達成することを目
指すために使用します。KGIと CSF と KPI の関係は図 7-15のようになります。
CSFとKPI
1
第 7 章 デジタル戦略と IT 戦略
7. 8
DX
戦略の旅
⑥我々は達成したのか？
KPI（Key Performance Indicator：重要業績評価指標）
達成目標の達成度を ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.