The ITIL Continual Service Improvement (CSI) course is a comprehensive course covering the overall concepts, processes, policies, and methods associated with the continual service improvement (CSI) phase of the service lifecycle. The course teaches the candidates about managing and controlling the activities and techniques within the CSI stage, not the details of each of the supporting processes.
This course focuses on the general principles and lifecycle aspects of Continual Service Improvement (CSI) and covers the management and control of the activities and techniques within the CSI stage. Additionally the course looks at the concept of CSI as a practice and at the interfaces between CSI and the other stages of the ITIL Service Lifecycle.
The course requires the candidates to possess a valid ITIL Foundation Certification (v3 or newer) as this is also required to undertake the ITIL: CSI exam. In addition to that, a professional work experience of 1-2 years is also recommended.
All ITIL® courses are offered by CareerAcademy.com AFFILIATE of AXELOS Limited.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.