CHAPTER 2

The Service Lifecycle

In this chapter, you will

•  Learn the five stages of the service lifecycle

•  Understand how new or changed services flow through the lifecycle stages

•  Discover how the concept of continual service improvement underpins the effectiveness of the service lifecycle by ensuring valuable feedback from stage to stage

•  Recognize the essence of each of the 26 ITIL processes and learn to which lifecycle stage each belongs

Lifecycles appear in a lot of management books, and I haven’t always been convinced by every example. The IT Infrastructure Library (ITIL), of course, is not just theory. The concept of the service management lifecycle is very relevant. In fact, I’ll go further. The concept of the service management ...

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