O'Reilly logo

ITIL Foundation All-in-One Exam Guide by Jim Davies

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

CHAPTER 3

Service Strategy

In this chapter, you will

•  Understand the purpose of the Service Strategy lifecycle stage

•  Recognize the two crucial elements in value creation: utility and warranty

•  Appreciate the concept of how you exploit assets to best effect

•  Examine in more detail the five processes that sit in Service Strategy

You are now starting your journey through the five stages of the IT Infrastructure Library (ITIL) lifecycle. Chapter 1 should, I hope, have laid a base of clear definitions and concepts from which you can confidently begin your travels with me. From Chapter 2 you should now have a road map to help you navigate the trip ahead.

The Purpose of Service Strategy

The ITIL books refer freely to purpose, objectives, ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required