CHAPTER 3
Service Strategy
In this chapter, you will
• Understand the purpose of the Service Strategy lifecycle stage
• Recognize the two crucial elements in value creation: utility and warranty
• Appreciate the concept of how you exploit assets to best effect
• Examine in more detail the five processes that sit in Service Strategy
You are now starting your journey through the five stages of the IT Infrastructure Library (ITIL) lifecycle. Chapter 1 should, I hope, have laid a base of clear definitions and concepts from which you can confidently begin your travels with me. From Chapter 2 you should now have a road map to help you navigate the trip ahead.
The Purpose of Service Strategy
The ITIL books refer freely to purpose, objectives, ...
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