CHAPTER 3

Service Strategy

In this chapter, you will

•  Understand the purpose of the Service Strategy lifecycle stage

•  Recognize the two crucial elements in value creation: utility and warranty

•  Appreciate the concept of how you exploit assets to best effect

•  Examine in more detail the five processes that sit in Service Strategy

You are now starting your journey through the five stages of the IT Infrastructure Library (ITIL) lifecycle. Chapter 1 should, I hope, have laid a base of clear definitions and concepts from which you can confidently begin your travels with me. From Chapter 2 you should now have a road map to help you navigate the trip ahead.

The Purpose of Service Strategy

The ITIL books refer freely to purpose, objectives, ...

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