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ITIL Foundation All-in-One Exam Guide by Jim Davies

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CHAPTER 5

Service Transition

In this chapter, you will

•  Learn how your new or changed services together with all their service components move through assessment, initial authorization, build, test, packaging, release, and deployment, and into early life support in the live environment

•  Understand how that movement is managed by each of the eight processes of the Service Transition lifecycle stage

•  See how the Transition Planning and Support process oversees all that takes place in this lifecycle stage; how Service Asset and Configuration Management (SACM) puts into practice the concepts of Knowledge Management; and how control is exercised by Change Management, supported by Release and Deployment Management, Service Validation and Testing, ...

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