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ITIL Foundation All-in-One Exam Guide by Jim Davies

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CHAPTER 6

Service Operation

In this chapter, you will

•  Learn how your services actually deliver value to customers

•  Understand how the processes in Service Operation work together to support those services and enable the users to maximize the value they gain from those services

•  Explore how the functions in Service Operation perform many activities across all service management processes, but particularly the Service Operation processes, to deliver specific value to customers and users

•  See how the evidence that is collected in Service Operation provides the information that is essential to effective Continual Service Improvement

•  Investigate the roles and responsibilities specific to this stage

•  Understand how technology can help ...

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