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ITIL Foundation Essentials: The exam facts you need by Claire Agutter

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ABOUT THE AUTHOR

Claire Agutter has been an ITIL principal lecturer since 2007. She has been involved in exam panels for ITIL V2 and V3, and provides online ITIL training through IT Training Zone Ltd.

After training hundreds of successful Foundation delegates, she has condensed ITIL’s key concepts into this pocket guide.

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