Concept: The importance of communication
Service Operation is often made up of a number of different functions and roles, covering long service hours, including out-of-hours support.
Service Operation ensures that communication between functional areas and different shifts is managed. Good communication between functions and roles will help Service Operation to maintain service levels and meet business requirements. Service Operation communication includes:
Service Operation has a lot of contact with users. All communication needs to be checked to make sure it’s appropriate for the audience and useful.
Good communication can actually prevent ...