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ITIL Foundation Essentials: The exam facts you need by Claire Agutter

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FOREWORD

Sometimes, when you’re trying to learn a new subject, there is just so much information available to you that finding the starting point can be too daunting a task in itself.

The ITIL®1 service lifecycle is no exception, information is all around us: e-books, traditional paper books, the internet, blogs and opinions provided by friends and colleagues.

Where do you start?

Success in the ITIL Foundation certificate relies on the student understanding the concepts, principles and, most importantly, the language of the framework to enable an informed conversation with peers to take place.

This guide provides you, the student, with the information you need in a straightforward, easy to digest form, accompanied by explanatory diagrams and ...

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