Video Description
16+ Hours of Video Instruction
Get the extra confidence and additional training you need to earn your ITIL® Foundation Certificate in IT Service Management and jump forward in your IT career!
Description
ITIL® Foundation Exam LiveLesson is a streaming video that contains more than 16 hours of instructor-led presentations in an easy-to-follow format, providing both foundational reinforcement of ITIL® Foundation Exam topics and exam preparation tips, tricks, and sample questions. The video tackles ITIL 2011’s key concepts, process activities, roles, and vocabulary found on the newest AXELOS syllabus (version 5.5), all through a fun and thorough teaching style from a leading Certified ITIL® Expert and Master Trainer. Don't be left behind by using outdated ITL V3-edition materials; ITIL® Foundation Exam LiveLessons will help ensure your success!
ITIL® is a Registered Trade Mark of AXELOS, Ltd.
IT Infrastructure Library® is a Registered Trade Mark of AXELOS, Ltd.
About the Instructor
Jill Knapp (Certified ITIL Expert, DPSM, Master Trainer, senior consultant) is an IT service management consultant and an accredited ITIL trainer and courseware provider for clients and training companies worldwide. She is the president of Knapp I.T., Inc., a small but mighty IT service management training and consulting firm based in Delaware and New Jersey. Her fun and accessible teaching style combines her hands-on technical experience with her degree in education, and her ITIL Foundation classroom students have enjoyed a near-perfect pass rate. Join the ranks of her successful students!
Skill Level- All Levels
What You Will Learn
- ITIL key concepts, vocabulary, models, roles, and relationships
- The main processes of ITIL’s five core publications: Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement
- How these processes contribute to making an IT organization manageable, efficient, and effective
- Memorization tricks to help you retain and recall the most challenging information
- Strategies for tackling the exam, including tactics for breaking down questions and spotting keywords
Who Should Take This Course
- Anyone studying to take the ITIL Foundations exam or who wants to learn more about ITIL
About LiveLessons Video Training
LiveLessons Video Training series publishes hundreds of hands-on, expert-led video tutorials covering a wide selection of technology topics designed to teach you the skills you need to succeed. This professional and personal technology video series features world-leading author instructors published by your trusted technology brands: Addison-Wesley, Cisco Press, IBM Press, Pearson IT Certification, Prentice Hall, Sams, and Que. Topics include: IT Certification, Programming, Web Development, Mobile Development, Home and Office Technologies, Business and Management, and more. View all LiveLessons on InformIT at www.pearsonitcertification.com/livelessons.Table of Contents
- Introduction
-
Lesson 1: Laying the ITIL Groundwork
- Learning Objectives 00:00:59
- 1.1 ITIL: Overview and History 00:27:01
- 1.2 ITIL Certifications and the Foundation Exam 00:14:45
- 1.3 Service Management as a Practice 00:28:04
- 1.4 All About Processes 00:15:27
- 1.5 Roles: Who Does What 00:20:01
- 1.6 The Service Lifecycle 00:22:36
- 1.7 Sample Questions Based on Lesson 1 00:08:19
-
Lesson 2: Service Strategy
- Learning Objectives 00:01:15
- 2.1 Service Strategy Overview and Basics 00:14:19
- 2.2 Value, Value, Value 00:18:50
- 2.3 Patterns of Business Activity 00:09:37
- 2.4 Service Portfolio Management 00:12:23
- 2.5 Financial Management for IT Services 00:12:56
- 2.6 Business Relationship Management 00:07:55
- 2.7 Service Strategy Deliverables 00:05:13
- 2.8 Sample Questions Based on Lesson 2 00:08:02
-
Lesson 3: Service Design
- Learning Objectives 00:01:53
- 3.1 Service Design Overview 00:21:17
- 3.2 Five Aspects and Four Ps 00:23:44
- 3.3 Service Catalogue Management 00:13:43
- 3.4 Service Level Management, Part 1 00:56:27
- 3.5 Service Level Management, Part 2 00:41:08
- 3.6 Capacity Management 00:20:39
- 3.7 Availability Management 00:26:12
- 3.8 IT Service Continuity Management 00:18:09
- 3.9 Information Security Management 00:12:04
- 3.10 Supplier Management 00:08:28
- 3.11 Design Coordination 00:09:24
- 3.12 Service Design Deliverables 00:06:48
- 3.13 Sample Questions Based on Lesson 3 00:10:14
-
Lesson 4: Service Transition
- Learning Objectives 00:01:20
- 4.1 Service Transition Overview 00:20:23
- 4.2 Service Asset and Configuration Management, Part 1 00:30:19
- 4.3 Service Asset and Configuration Management, Part 2 00:23:49
- 4.4 Change Management, Part 1 00:27:08
- 4.5 Change Management, Part 2 00:12:30
- 4.6 Release and Deployment Management 00:21:16
- 4.7 Knowledge Management 00:14:55
- 4.8 Transition Planning and Support 00:07:29
- 4.9 Service Transition Deliverables 00:06:35
- 4.10 Sample Questions Based on Lesson 4 00:06:42
-
Lesson 5: Service Operation
- Learning Objectives 00:01:22
- 5.1 Service Operation Overview 00:22:07
- 5.2 ITIL’s Four Functions 00:43:33
- 5.3 Event Management 00:08:54
- 5.4 Incident Management, Part 1 00:39:23
- 5.5 Incident Management, Part 2 00:22:48
- 5.6 Request Fulfillment 00:10:41
- 5.7 Problem Management, Part 1 00:22:49
- 5.8 Problem Management, Part 2 00:29:31
- 5.9 Access Management 00:09:04
- 5.10 Service Operation Deliverables 00:05:07
- 5.11 Sample Questions Based on Lesson 5 00:09:39
-
Lesson 6: Continual Service Improvement
- Learning Objectives 00:01:24
- 6.1 Continual Service Improvement Overview 00:18:28
- 6.2 The Deming Cycle 00:06:38
- 6.3 The CSI Approach 00:05:05
- 6.4 7-Step Improvement Process 00:06:32
- 6.5 CSI Metrics and Measurement 00:06:55
- 6.6 CSI Interfaces and Roles 00:10:08
- 6.7 CSI Deliverables 00:03:19
- 6.8 Sample Questions Based on Lesson 6 00:03:28
- Summary