Book description
Everything you need to prepare for the ITIL exam Accredited to 2011 syllabus
The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services.
Offers an introduction to IT service management and ITIL V3 service strategy
Highlights the topics of service design and development and the service management processes
Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation
Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology
Includes a DVD that features valuable study aids such as flash cards, mock exams, sample questions, and more
If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.
Note: The ebook version does not provide access to the companion files.
Table of contents
- Cover
- Contents
- Title
- Copyright
- Dedication
- Acknowledgments
- About the Authors
- Introduction
- Assessment Test
- Chapter 1: Service Management as a Practice
- Chapter 2: Understanding Service Strategy
- Chapter 3: Service Strategy Processes
- Chapter 4: Understanding Service Design
- Chapter 5: Service Level Management: Aligning IT with Business Requirements
- Chapter 6: The Other Service Design Processes
- Chapter 7: Service Design Roles
- Chapter 8: Understanding Service Transition and the Change Management Processes
- Chapter 9: Service Transition Processes
- Chapter 10: Delivering the Service: The Service Operation Lifecycle Stage
- Chapter 11: The Major Service Operation Processes
- Chapter 12: The Other Service Operation Processes
- Chapter 13: Understanding Continual Service Improvement
- Appendix A: Answers to Review Questions
- Appendix B: Sample Foundation Examinations
- Appendix C: About the Additional Study Tools
- Index
Product information
- Title: ITIL Foundation Exam Study Guide
- Author(s):
- Release date: October 2012
- Publisher(s): Sybex
- ISBN: 9781119942757
You might also like
book
IT Service Management - Support for your ITSM Foundation exam
Whether you're preparing for your service management foundation exam, or simply want to understand service management …
book
ITIL Intermediate Certification Companion Study Guide
The expert-led, full-coverage supporting guide for all four ITIL exams ITIL Intermediate Certification Companion Study Guide …
book
ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition
ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the …
book
ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition
ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, …