Be able to differentiate between the purpose, objectives, and scope for the service strategy phase of the lifecycle. The purpose is to provide the strategy for the service lifecycle. The objectives include the definition of the strategy and governance control. The scope covers defining a strategy to meet a customer’s business outcomes and defining a strategy for managing those services.
Understand the terms utility and warranty. Utility ensures that the service is fit for the purpose, and warranty ensures that the service is fit for use. Both of these should be ensured to deliver value to customers.
Be able to differentiate between resources and capabilities. Resources are items that could be used to assist in the delivery of ...