Understanding the Business Relationship Management Process

Business relationship management has matured as a process over time, because initially it was simply a role fulfilled to ensure the business had a named contact within the IT service provider. But now, as part of a mature service management approach, we recognize the need for the process of business relationship management as a strategic process in its own right, not just as a role supporting service level management at an executive level.

The process of business relationship management provides a connection between organizational executives and the strategic management of the service provider.

In the Foundation exam syllabus, this process is covered only by the requirement to understand ...

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