Why Is ITIL So Successful?

For a while after its origins in the 1980s, ITIL was the best-kept secret in the IT sector; however, the framework has become the recognized approach for service management excellence.

The main reason for its widespread adoption is that it is based on a practical approach to service management, utilizing what works in real organizations. The guiding principle behind the framework is to ensure that all efforts have a common goal: to deliver IT services that support the requirements of the business by delivering value to the organization.

This section explores the key factors for ITIL’s success:

Vendor Neutrality The ITIL framework is not based on a specific technology platform or industry type. It is not tied to any ...

Get ITIL Foundation Exam Study Guide now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.