Why Is ITIL So Successful?
For a while after its origins in the 1980s, ITIL was the best-kept secret in the IT sector; however, the framework has become the recognized approach for service management excellence.
The main reason for its widespread adoption is that it is based on a practical approach to service management, utilizing what works in real organizations. The guiding principle behind the framework is to ensure that all efforts have a common goal: to deliver IT services that support the requirements of the business by delivering value to the organization.
This section explores the key factors for ITIL’s success: