ITIL Foundation Exam Study Guide

Interfaces

As we discussed in the section about incident management, the major relationship that problem and incident management have is with each other. Problem management does interface with other processes, however. The following sections show these interfaces, grouped by the lifecycle stage.

Service Strategy

Problem management interfaces with the service strategy financial management process. The cost of overcoming problems has to be considered before actions can be taken.

Financial management for IT services Problem management uses this process to assess the financial impact of possible solutions or workarounds. This information can be used to decide whether a permanent resolution is financially justified. Having the information from financial ...