Achieving Continual Service Improvement

Continual service improvement is key to the success of the service management approach, because organizations do not stay static in their requirements. Reviewing performance and identifying improvement opportunities allow the continued development of higher-quality, lower-cost services, in line with the objectives of the business.

Understanding the Purpose of CSI

The purpose of continual service improvement (CSI) is to continue to support the business with IT services in the face of changing business needs. Consider for a moment exactly what that may mean in your organization.

In most companies, there are business drivers that cause changes in behavior to meet market forces. Organizations that do not respond ...

Get ITIL Foundation Exam Study Guide now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.