Book description
This guidance faciliates the integration of SAM/ITAM with service management and information security management while linking to organizational objectives to help achieve major benefits in risk management, cost management, enhanced security and improved service delievery.
Table of contents
-
The ITIL® Guide to Software and IT Asset Management
- Contents
- List of figures and tables
- Preface
- Foreword
- About AXELOS
- Acknowledgements
- How to use this guide
- 1 Introduction
- 2 Context: IT service management and IT asset management
- 3 Context: SAM/ITAM and other types of asset management
-
4 Context: the challenge of change
- 4.1 CHANGE HAPPENS
- 4.2 PERVASIVE SPREAD OF IT
- 4.3 INCREASING CONCERNS ABOUT SECURITY
- 4.4 TECHNOLOGY SHIFTS
- 4.5 CLOUD SERVICE DISCOVERY
- 4.6 DEVELOPMENTS IN LICENSING
- 4.7 DEVELOPMENTS IN PUBLISHER AUDIT APPROACHES
- 4.8 LEGISLATION AND REGULATION
- 4.9 BUSINESS DRIVERS
- 4.10 INTERNET OF THINGS
- 4.11 BIG DATA
- 4.12 ARTIFICIAL INTELLIGENCE
- 5 Context: legal, regulatory and contractual requirements
- 6 Value
- 7 Realizing and sustaining value
- 8 People: leadership, organization, roles and responsibilities
- 9 Policy
-
10 Processes
- 10.1 PROCESS OVERVIEW
- 10.2 MANAGEMENT SYSTEM PROCESSES FOR ITAM
- 10.3 FUNCTIONAL MANAGEMENT PROCESSES FOR IT ASSETS (1/2)
- 10.3 FUNCTIONAL MANAGEMENT PROCESSES FOR IT ASSETS (2/2)
- 10.4 LIFECYCLE MANAGEMENT PROCESSES FOR IT ASSETS (1/3)
- 10.4 LIFECYCLE MANAGEMENT PROCESSES FOR IT ASSETS (2/3)
-
10.4 LIFECYCLE MANAGEMENT PROCESSES FOR IT ASSETS (3/3)
- 10.4.1 Overview
- Figure 10.3 Lifecycle management processes for IT assets
- Figure 10.4 Some typical IT asset lifecycle variations
- 10.4.2 Specification process
- 10.4.3 Acquisition process
- Figure 10.5 The SAM/ITAM acquisition process
- Figure 10.6 Checking receipt of publisher proof of licence
- 10.4.4 Development process
- 10.4.5 Release process
- 10.4.6 Deployment process
- 10.4.7 Operation process
- 10.4.8 Retirement process
- 10.5 THE 1-2-3 OF SAM/ITAM BUSINESS AS USUAL
-
11 Products: tools and technology
- 11.1 ITAM TECHNOLOGY STRATEGY
- 11.2 ITAM DATABASES
- 11.3 CENTRALIZATION OR DECENTRALIZATION OFSAM/ITAM DATABASES
-
11.4 ITAM TOOLS
- 11.4.1 Overview
- 11.4.2 Asset inventory tools
- Figure 11.2 ITAM technology architecture
- 11.4.3 Discovery tools
- 11.4.4 Metering tools
- 11.4.5 Licence management tools
- 11.4.6 Contract management tools
- 11.4.7 Deployment management tools
- 11.4.8 Security tools
- 11.4.9 Identity management tools
- 11.4.10 Procurement tools
- 11.4.11 Mobile device management tools
- 11.5 ITAM LOW-TECH TOOLS
- 11.6 PUBLISHER LICENCE MANAGEMENT TECHNOLOGY
- 12 Partners
- 13 Implementation
- 14 SAM/ITAM and security
- 15 Software publisher licence compliance audits (1/2)
- 15 Software publisher licence compliance audits (2/2)
- Appendix A: Software industry supply chain
-
Appendix B: Software licensing overview
- B.1 WHEN LICENCES ARE REQUIRED
- B.2 LICENCES AND ENTITLEMENTS
- B.3 BASIC TYPES OF LICENCE
- B.4 TYPES OF LICENCE BY SALES CHANNEL
- B.5 LICENSING, LIABILITY ANDOUTSOURCING
- B.6 PIRATED AND COUNTERFEIT SOFTWARE
- B.7 PHYSICAL MANAGEMENT OF SOFTWARE LICENCES
- B.8 CONTRACTUAL DOCUMENTATION AND PROOF OF LICENCE
- B.9 OTHER COMMON SOFTWARE LICENSING PROBLEMS
- Appendix C: ISO SAM/ITAM
- Appendix D: Technological enablers
-
Appendix E: Possible ITAM database contents
- E.1 COMMON CMS CONFIGURATION ITEM ATTRIBUTES
- E.2 GENERIC ITAM AUTHORIZATIONS
- E.3 HARDWARE INVENTORY
- E.4 SOFTWARE INVENTORY
- E.5 SERVICES INVENTORY
- E.6 LICENCE INVENTORY
- E.7 EFFECTIVE LICENCES
- E.8 LICENCE USAGE
- E.9 MEDIA INVENTORY
- E.10 SOURCE DOCUMENTATION
- E.11 WORKING DOCUMENTATION
- E.12 GUIDANCE DOCUMENTATION
- Appendix F: Choosing a SAM/ITAM partner
- Appendix G: Partner contracting
- Further research
- Abbreviations
- Glossary (1/2)
- Glossary (2/2)
- Index (1/2)
- Index (2/2)
Product information
- Title: ITIL Guide to Software and IT Asset Management
- Author(s):
- Release date: January 2018
- Publisher(s): TSO
- ISBN: 9780113315499
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