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ITIL Intermediate Certification Companion Study Guide by Liz Gallacher, Helen Morris

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Chapter 1 Introduction to the Service Strategy Lifecycle Stage

THE FOLLOWING ITIL INTERMEDIATE EXAM OBJECTIVES ARE DISCUSSED IN THIS CHAPTER:

  • ✓  The main purpose of service strategy
  • ✓  The objectives of service strategy
  • ✓  The scope of service strategy
  • ✓  Service strategy’s value to the business
  • ✓  The context of service strategy and the service lifecycle

 This chapter covers the purpose, objectives, and scope of this lifecycle stage and the value it provides to the business. We also examine the context of service strategy within the service lifecycle.

The Main Purpose of Service Strategy

Service strategy is the first stage of the service ...

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