O'Reilly logo

ITIL Intermediate Certification Companion Study Guide by Liz Gallacher, Helen Morris

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 8 Implementing Service Strategy

THE FOLLOWING ITIL INTERMEDIATE EXAM OBJECTIVES ARE DISCUSSED IN THIS CHAPTER:

  • ✓  Implementation of service strategy through the lifecycle
  • ✓  Following a lifecycle approach
  • ✓  The impact of service strategy on other lifecycle stages

 To do well on the exam, you must ensure that you understand how to implement service strategy, by following a lifecycle approach, and how this impacts on the other lifecycle stages. You will need to demonstrate that you can apply these concepts to the scenarios by analyzing the information provided in the exam questions.

Implementation through the Lifecycle

In Chapter ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required