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ITIL Intermediate Certification Companion Study Guide by Liz Gallacher, Helen Morris

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Chapter 9 Challenges, Critical Success Factors, and Risks

THE FOLLOWING ITIL INTERMEDIATE EXAM OBJECTIVES ARE DISCUSSED IN THIS CHAPTER:

  • ✓  Service strategy challenges
  • ✓  Service strategy risks
  • ✓  Service strategy critical success factors

 This chapter covers the challenges, risks, and critical success factors of service strategy. The learning objective for this chapter is to gain an understanding of these three areas.

Service Strategy Challenges

Service strategy managers face a number of challenges, which fall into four main areas: first, the complexity of the organization; second, the requirement for coordination and control; third, the ...

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