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ITIL Intermediate Certification Companion Study Guide by Liz Gallacher, Helen Morris

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Chapter 16 Technology-Related Activities

THE FOLLOWING ITIL INTERMEDIATE EXAM OBJECTIVES ARE DISCUSSED IN THIS CHAPTER:

  • ✓  The service design activities and techniques within requirements engineering
  • ✓  The service design activities and techniques within data and information management
  • ✓  The service design activities and techniques associated with application management

 This chapter covers the management of technology-related activities commonly performed in the service design stage. It covers requirements engineering in relation to the activities/techniques associated with data and information management as well as application management. ...

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